Shipping Policy – Eau de Parfum & Attar Products
1. Order Processing
- All orders are processed within 1–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation once your order is shipped
2. Shipping Time
- Standard delivery time: 3–7 business days depending on location
- Remote or rural areas may take longer
3. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- Free shipping may be offered on selected orders or promotions
4. Order Tracking
- Once your order is shipped, a tracking ID/link will be shared
- You can track your shipment through the courier partner’s website
5. Delivery Attempts
- Courier partners will usually make 2–3 delivery attempts
- If the order is undelivered after multiple attempts, it may be returned
6. Delays
- Delivery may be delayed due to:
- Weather conditions
- Logistics issues
- High order volume
We appreciate your patience in such cases.
7. Incorrect Address
- Please ensure your shipping details are accurate
- Orders with incorrect or incomplete addresses may be delayed or cancelled
8. Damaged Package
- If you receive a damaged or tampered package, do not accept it
- Report the issue immediately at: griffinoud16@gmail.com
9. Lost Shipments
- If your order is marked as delivered but not received, contact support within 48 hours
- We will assist in resolving the issue with the courier partner
For any shipping-related queries, contact: griffinoud16@gmail.com