Return & Refund Policy – Eau de Parfum & Attar Products
We aim to ensure a smooth and transparent shopping experience. Please read the policy carefully before requesting a return or refund.
1. Eligibility for Returns
Due to the nature of fragrance products, returns are only accepted under the following conditions:
- The product is damaged, defective, or leaked upon delivery
- The wrong item was delivered
- The product is unused, unopened, and in original packaging
Requests must be raised within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or partially used perfumes or attars
- Products with tampered or broken seals
- Items returned without original packaging
- Returns requested after the specified time window
3. Return Process
To initiate a return:
- Send an email to griffinoud16@gmail.com
- Include:
- Order ID
- Clear images/videos of the product showing the issue
- Description of the problem
Once approved, instructions for return or replacement will be provided.
4. Refund Policy
- Refunds are processed only after the returned item is received and inspected
- If approved, the refund will be issued to the original payment method
- Processing time: 5–10 business days after approval
5. Replacement Policy
- Eligible products may be replaced instead of refunded, based on availability
- Replacement requests follow the same verification process
6. Shipping Charges
- If the return is due to a defect, damage, or incorrect item, return shipping costs will be covered
- For any other approved returns, shipping charges may be deducted from the refund
7. Important Notes
- Fragrances are sensitive products; slight variation in scent perception is not considered a defect
- Ensure accurate shipping details while placing orders to avoid delivery issues
For any assistance, contact customer support at: griffinoud16@gmail.com